Privacy Policy

1. Who we are

We are Muyimeri Consulting (Pty) Ltd, a private company duly registered in the Republic of South Africa (Co. Reg. No. 2022/456288/07). Muyimeri Consulting (Pty) Ltd is the company behind the SuperSQE software product. Further company and registration information is available on our website at https://www.muyimericonsulting.com.

For privacy questions, contact us at support@supersqe.com.

2. What we collect

We collect the following categories of information:

• Account information: your name, work email address, company name and password (stored as an irreversible hash) when you create an account or are invited to one.
• Business information: company details, contact details, billing and bank information you provide for quotations and invoices.
• License and order records: license keys, machine IDs, edition, term, renewal dates and payment status so we can issue and renew your licenses.
• Technical data: IP addresses, browser and device information, and log data when you use the website or the client portal, used for security and to keep the Services working.
• Support correspondence: messages, diagnostics and attachments you send us when requesting support.

3. Self-hosted product data stays on your servers

The SuperSQE software is self-hosted. Test cases, test runs, results, videos, screenshots, credentials, environments, projects and settings created inside your installation are stored on your own servers. We do not access, store, process or transmit this data.

The software does not phone home. License validation, scheduling and execution all happen on your infrastructure. If you choose to send us diagnostics (for example a support ticket with diagnostics attached), we process only what you send.

4. How we use your information

• To create and manage your account and the client portal for you and your customers;
• To issue, activate, renew and reissue licenses, and to send renewal reminders;
• To prepare quotations and invoices and process payments (through our payment provider — we do not store full card numbers);
• To respond to support requests and improve our website and portal;
• To comply with legal obligations and to prevent fraud, abuse or security incidents.

5. Cookies and similar technologies

We use essential cookies required for authentication and session management on the website and portal. We do not use advertising cookies. Where we measure usage of the website, we use privacy-friendly, aggregate analytics without tracking you across other websites.

6. Who we share data with

• Payment providers, solely to process payments you authorise;
• Email and infrastructure providers that host the website and deliver transactional email (welcome, license, invoice and reset messages);
• Professional advisers and regulators, where required by law or in connection with legal proceedings.

7. Data retention

We keep account and license records for as long as your account is active or as required for tax, accounting and legal purposes (typically up to 7 years for financial records). You may close your account at any time, after which we delete or anonymise personal data unless we are required to keep it by law.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• delete or restrict the processing of your data;
• object to processing, and to data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with a supervisory authority.

9. Security

We use appropriate technical and organisational measures to protect personal data we process, including encryption in transit, hashed passwords, session revocation and access controls on the admin portal.

10. International transfers

Where we transfer personal data across borders to operate the Services (for example to our hosting or email providers), we rely on appropriate safeguards and applicable data-protection frameworks.

11. Children

The Services are intended for business use and are not directed at children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available at www.supersqe.com/legal/privacy. Material changes will be communicated through the Services or by email.